Returns & Exchanges
At CWC, we stand by the precision and durability of our military-grade timepieces. If you are not entirely satisfied with your purchase, you may return or exchange your watch within 28 days of receipt provided it is in its original, unworn condition.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the watch in its original presentation box, ensuring all warranty cards, manuals, and protective films are included.
Insured Shipping
Affix the return label and ship the package via a trackable, insured service to ensure your high-value timepiece is protected during transit.
Inspection and Refund
Once our horologists verify the watch's condition, your refund or exchange will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing